Voclam Uk & Eire’s Julian Evans on Solution Presentation creating the optimal balance of customer service and operating costs : The Road to Cloud.
Customer Focus Live 2015 focused on how your organisation can boost profit, enhance brand values and satisfy customers. This event was a success and boasted a wide range of engaging topics, leaving attendees with key takeaways.
This year, Customer Focus Live 2016 is taking place on, 10th May in London and will bring together the industry’s foremost innovators in Customer Experience. With a global footprint, the mandate of speakers at the CFL is to inspire, engage and challenge the audience to be better in a highly competitive marketplace.
Engage in interesting topics and learn:
• How do you achieve an outstanding customer experience within the limitations of your organisational structure?
• How can you transform existing structures, from contact-centres through to social media platforms, to engage in a meaningful way with customers?
• How do you stay ahead in a highly competitive environment and retain customer loyalty through excellence in service?
• How do you implement new technologies, from Artificial Intelligence to Virtual/Augmented reality to automate processes, increase efficiency and drastically reduce costs?