Superagent 2020 : The Evolution of the contact center.

Enghouse’s Steve Kinge and BT Global Services Dr Nicola J. Millard on Superagent 2020 : The Evolution of the contact center.
Customer Focus Live 2015 focused on how your organisation can boost profit, enhance brand values and satisfy customers. This event was a success and boasted a wide range of engaging topics, leaving attendees with key takeaways.
http://business-reporter.co.uk/land/?p=157

This year, Customer Focus Live 2016 is taking place on, 10th May in London and will bring together the industry’s foremost innovators in Customer Experience. With a global footprint, the mandate of speakers at the CFL is to inspire, engage and challenge the audience to be better in a highly competitive marketplace.
http://customerfocuslive.com/

Engage in interesting topics and learn:
• How do you achieve an outstanding customer experience within the limitations of your organisational structure?
• How can you transform existing structures, from contact-centres through to social media platforms, to engage in a meaningful way with customers?
• How do you stay ahead in a highly competitive environment and retain customer loyalty through excellence in service?
• How do you implement new technologies, from Artificial Intelligence to Virtual/Augmented reality to automate processes, increase efficiency and drastically reduce costs?

For more information please visit our website, call Tracey on 0208 349 6475 or email [email protected]
http://customerfocuslive.com/

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